Technical Customer Service Analyst


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Responsible for testing that identifies Root Causes and supports Corrective Action Plan on all product related performance complaints

  • Responsibility for completing Customer Technical Request Testing and Reports within the TCS database

  • Responsibility for running and upkeep of laboratory equipment as well as standardizing test methods

  • Responsible for internal technical requests and projects

  • Responsible for TCS database documentation

  • Responsible for CAPRIS/ACE and TCS database documentation

  • Responsible for writing customer facing reports for the field Sales/TCS team or project team

  • Responsible for directly communicating with the field Sales/TCS team or project team

  • Supports harmonization and administration of laboratory test methods Your Skills

Product, applications, customer knowledge to deliver/quantify value and run demos______2-Good Analytical, mechanical, organizational, troubleshooting, and problem-solving skills_____2-Good Selling/Negotiation and Business/Industry Acumen skills_______ 2-Good Relationship Building and Teamwork skills________3-Strong Leverages Digital Tool_______3-Strong Motivated, Takes Initiative, Willing to Change, High Learning Agility________2-Good Creative, Adaptable, Deals with Ambiguity, Drives Change & Innovation_____________2-Good Oral/written communication (English and/or local languages) 3-Strong Link para a vaga:

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